Disconnecting Europe

modem-145529_640Today showed me again why I both hate and love Spain, with a little Ireland thrown in. At the end of a vacation visiting friends in Barcelona, and family in Ireland, I returned to Barcelona for one night at a hotel near the airport to rest and prep for the return to Tokyo. I had ordered and used a portable wifi service in Ireland, and this is the story of my attempts to return the device.

Travel Wifi sent the device to my hotel in Barcelona, after I had canceled that order and reset it to my hotel in Dublin, just before I picked up the lads, after my week in Barcelona visiting friends. They advertised that it was as easy as pie, get the device by FedEx, return it the same way.

So I tell them of their mistake, and they say OK, just bring it to Ireland. I do, and use it all week. It is indispensable as Google Maps guide, replacing the Garmin, as well as allowing all of us to communicate from anyplace. Invaluable as it was, the hardest part was returning the damn thing.

In the FedEx envelope, instruction say I am supposed to set a pick-up for the device at my last hotel. Problem is, Central Hotel to the Airport, or driving anywhere in downtown Dublin is a nightmare without Google Maps. So I keep the device to guide us to the airport. No FedEx office at the airport. I have 6 hours, and find an office near the airport, but it is really difficult to get to. I try to buy stamps and an envelope, but am stymied by the envelope. No advice on regular mailing. I still have 6 days on my contract, so I wait for Barcelona.

The flight is delayed so I arrive after business hours. When I check in, nobody knows anything about FedEx at the hotel, so I go online. They ask me to drop it off at a center, or schedule a pickup. The FedEx website requires an account number for the pickup, and none is on the label. Travel Wifi is cryptic in their messages, and the only instructions look like they have been copied and pasted from the website. I figure I have a few hours after checking out at noon, and before my 10pm departure. A Drop-off is listed on the website about 2 km from the airport. The idea is to drop it off. This is the story.

After arriving at the airport, I try to drop off my suitcase and check in at Qatar Airlines. No can do. So I go to the Consigna, Left Luggage, where I can leave my luggage to get to the FedEx. No schlepping. 10 euros.

I discover that the left luggage company deals with FedEd, and the guy tells me if I leave a 10 euro deposit, they will make sure it gets to the FedEx people. But then the other guy calls Lisa The Boss, who says it is too much of a hassle, and that it is not possible. So I check the suitcase and set off for FedEx. Taxi has a minimum 20 euro fee from the airport. The bus that goes to the other terminal passes by FedEx in the cargo park, but does not stop. The driver, though is really helpful and points me to a local bus. Another 2.15 euros gets me on a bus with another extremely helpful driver. He drops be between stops near the FedEx. I can taste success.

The FedEx has lots of trucks hanging around, and not much action. I arrive just before 2pm lunch. The door has a buzzer. Once, twice, thrice. It says if there is no response, call a number. With what? I write down the number after a half-hour hopeful wait, and wander over to the DHL and another shipping company.They tell me today is a holiday (duh, September 11 is Independence Day for Catalunya), and thus the lack of action. You really need a phone to get things done in Spain. I ask to borrow one from 3 workers at the next place over, and they all hem and haw. One says she can’t do that for the competition. I leave in disgust. FedEx takes holidays in Spain. Typical. And everyone is dog eat. Typical.

So instead of spending another 2.15 and with time on my hands, I hoof it back to the airport, about 2km. Why not. Plan B is to get stamps and an envelope, available in the Tabacalera, but the lady assures me the slot is too small to accept my wifi device.

So after spending about 6 hours spread over 2 airports, I realize that I should have just left the device at the hotel in Barcelona and gotten THEM to schedule the pickup. Instead, they will get it from Tokyo. The soaring and crashing that came from trying to return it both in Dublin and Barcelona were lessons in thinking and planning. At least my family got to the airport. Time to go check in. And no time to worry about it in Qatar.

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